Refund policy

Refund Policy:

Thank you for shopping at OakCityHardwoods. We strive to ensure your satisfaction with every purchase. Please read the following policy to understand our refund process:

1. Refund Eligibility:

We offer refunds on products returned within 30 days of the purchase date. To be eligible for a refund, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

2. Refund Process:

To initiate a return and request a refund, please contact our customer service team at info@OakCityHardwoods.com. Provide your order number and details about the product you wish to return. We will guide you through the return process and provide you with a return shipping label, if applicable.

Once your return is received and inspected, we will process your refund within 5-8 business days. Refunds will be issued to the original method of payment used for the purchase.


3. Return Shipping:

We offer free shipping on all orders, however, in the case of a return, return shipping costs will be the responsibility of the customer. Shipping costs are non-refundable.



4. Refund Status:

If you haven’t received a refund yet, please check your bank account or contact your credit card company or bank. It may take some time before your refund is officially posted.

Contact Us:

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us at info@OakCityHardwoods.com.