Refund policy

Refund Policy:

Thank you for shopping at OakCityHardwoods. We strive to ensure your satisfaction with every purchase. Please read the following policy to understand our refund process:

1. Refund Eligibility:

We offer refunds on products returned within 30 days of the purchase date. To be eligible for a refund, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

2. Refund Process:

To initiate a return and request a refund, please contact our customer service team at Provide your order number and details about the product you wish to return. We will guide you through the return process and provide you with a return shipping label, if applicable.

Once your return is received and inspected, we will process your refund within 5-8 business days. Refunds will be issued to the original method of payment used for the purchase.

3. Return Shipping:

We offer free shipping on all orders, however, in the case of a return, return shipping costs will be the responsibility of the customer. Shipping costs are non-refundable.

4. Refund Status:

If you haven’t received a refund yet, please check your bank account or contact your credit card company or bank. It may take some time before your refund is officially posted.

Contact Us:

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us at